Terms & Conditions

Terms of Service

All services provided by Pualele Prtints automatically apply the conditions as outlined in the Pualele Prints Terms of Service.

How to Order

Ordering with Pualele Prints is easy. Just browse our range of quality garments, then add to cart. Follow the step-by-step checkout process including your delivery address and contact details, along with payment options and credit card details.

Payment Methods

Pualele Prints provides 3payment options:

Credit Card (via website) We accept Visa or Mastercard. No Amex or Diners Card
Direct Deposit (on request)
After pay (coming soon)

Full details are provided when you place an order.

Cancelling an Order

If you wish to cancel an order, simply contact us. You will receive a full refund, provided the order has not been dispatched.

Out of Stock Items

We endeavour to have your item in stock, however sometimes that item will run out. We will inform you immediately if your choice is unavailable and an estimated time frame of delivery delay, and in the case of items that have already been paid for in full, we will offer you a refund of your money using the same method of payment that was used to purchase the products or you may choose another item we do have in stock. We apologise for any inconvenience caused.

Postage and Packaging

We use Regular Mail, Tracked Mail or Express Post by Australia Post or a Courier for all our deliveries. All express and tracked orders we send you tracking information so you can follow progress online.

Delivery Times

Orders dispatched next day if placed by 3pm AEST (Melbourne time)
Regular Post 3-10 days Australia wide (longer for country areas)

International Post (tracked) 5-21 days

If there are any delays on your product, for example out of stock items that we have under production, then we will contact you by email to advise you of this delay.

Returns Policy

The Pualele Prints philosophy is 'customer satisfaction'. If you are unhappy with the goods ordered, you can return the item within 7 days. Please note that the original cost of postage will not be refunded for change of mind. Return postage charges are the responsibility of the customer. In the event of an order being incorrect or faulty we will immediately exchange the item for you without and extra postage charges.

PLEASE carefully check the sizing guides to ensure you have selected the correct size to avoid unnecessary returns.

All returned items must be unused and undamaged in original packaging with tags.

*** CLEARANCE ITEMS *** NO RETURNS OR EXCHANGES on Sale items. All sales final.

Prices, Products and Services are “Subject to Change”
All prices displayed and products offered for sale on the Website are subject to change without notice.

Copyright

The material with this Website, the software, design, text, images and graphics included in the website are owned by Pualele Prints. The Website does not grant you a licence or right of use of any trademarks or logos that are displayed without the express written permission by Pualele Prints. You may not copy, reproduce or modify the content of the Website in any way unless authorised in writing by Pualele Prints.

Contact Details

Email: info@pualeleprints.com